Hello- When we turn on the broiler on our gas range the igniter glows, but the broiler burner never lights. There was a slight smell of gas so you'd think it would light but nothing happens. Any help would be appreciated!
Samsung 30-in 5 burner 5.8 cu ft Gas Range Model # NX58K3310SS
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
