My Samsung double oven door will not stay shut and will not cook food in the oven without having to wedge something against it. The lights stay on, adjusting the door did nothing. I am unable to pull out the oven to get the Model number & serial numbers however, I have these numbers on my receipt: 694051 and NE59J7850W . Please help! Thank you!
Hi there, That definitely sounds frustrating to have an oven door that won't stay closed. I'm happy to help get this resolved. First, I have the following link to our guide on what steps to take if the oven door is not closing properly. https://www.samsung.com/us/support/troubleshooting/TSG01209248/
Once the steps in this guide are completed, if the door still will not latch closed, the unit will require service. There are a couple options here we can take based on your warranty status. If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below: 1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above. 2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread. 3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation. 4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. If you’re out of the one-year manufacturer’s warranty: 1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop. 2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/ranges/
