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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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Can I have your full model code and serial number via private message?

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user39xaIZMKLe
Astronaut

Re: Samsung oven not heating

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We have the same issue!  So frustrating when we paid a premium for this oven.  We have the Duo and the upper oven will heat, but unevenly if the divider is in.  The lower oven, or when the divider is out, won't heat at all.  

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userlOmsLdhq7v
Constellation

Re: Samsung oven not heating

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I have a samsung gas range, just over a year old. Purchased it at Lowe’s Dec. 2017 , installed in January 2018. Single person household except for occasions of entertaining.... very little use... will not ignite...  I’ve been reading the threads, this appears to be a common problem. Samsung obviously should replace the igniter... has anyone received resolution on this problem?

according to the thread, the fix is almost as much as the range after labor.... 

 

its a model: Nx58H5600ss/AA

 

SN/ <Hidden>

 

any help would be appreciated, what a disappointment

 

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userlTXok9jXaY
Astronaut

Re: Samsung oven not heating

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Same issue - had service out to repair, $450 for a $15 part, and they put the door on wrong.

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userVXe5aemhds
Constellation

Re: Samsung oven not heating

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There is no solution. My 2 year old Samsung oven no longer works either. Very disgusted. I won’t buy another SamSung product again. A $1200 oven should last longer than 2 years. 

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@userVXe5aemhds I would be happy to take a look into this. Can you please send a private message here: http://bit.ly/2Kq3B5F with the full model and serial numbers of the range? 

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useryUlpfKZf1j
Astronaut

Re: Samsung oven not heating

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I have had the same issue. Purchases this stove less than 2 yrs ago.  In the first 6 months is when this started.  I have a Samsung side by side and trusted the Brand and bought this stove. Big Mistake.  Here we are Easter 2019 and the oven has been in the preheat mode for 50 minutes.  NOT a HAPPY Easter. Pls do something Samsung.

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GreenTimeMusic
Asteroid

Re: Samsung oven not heating

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Everything I bought from Samsung broke.  This is the last time I EVER buy anything Samsung again in my life .  I spent nearly 8 grand on all new Samsung appliances. Thank GOD I spent money for the extended warranty.

 

Washing machine - Recall because the spindle was coming off.  I had to buy a new one and get refunded.

 

Refrigerator - icemaker went out and had 4 service calls. They finally replaced the entire icemaker .

 

Microwave - Bad panel replaced and still bad. Hits 7 on the keypad randomly. They are going to replace the entire unit. I am switching this over to LG.

 

Dryer - stopped drying. Was replaced.

 

Dishwasher - won't run a full cycle without shutting off.   Was replaced.

 

Oven - won't heat at all as of today 4/22/2019.   I need to place a service call tomorrow .

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userer6QiTo3d0
Astronaut

Re: Samsung oven not heating

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I’m having this same issue. Oven isn’t 18 months old. This should not be happening with a Samsung product. 

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userGI2zfqaXrF
Astronaut

Re: Samsung oven not heating

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I have the same problem. The stovetop is working fine, but the oven has completely stopped working. The display just reads 150 with a blinking light forever. I'm particualry infuriated to learn on this message board that so many other people are having this same problem. How is this acceptable. Now we are sitting here with a month-old baby and no way to heat up all the food friends have frozen for us. Very disappointed with Samsung.

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