JUMP TO SOLUTION Solved

Original topic:

Smart Freestanding electric range Duo #NE63A6751SG/AA purchase exchange

(Topic created: 02-09-2023 06:30 AM)
1341 Views
user1Gj9JIYNGW
Constellation
Options
Kitchen and Family Hub

We purchased this range directly from Samsung and it was delivered on 12/4/2022.  We are not happy with this range at all.  I was wondering if Samsung can help us at all with maybe some kind of trade in?

We are not happy with the way it cooks. Air Fry or Bake.  Can someone please help us?  Thank you 

2 Replies
Diaboyos
Honored Contributor
Options
Kitchen and Family Hub
You'll need to contact Samsung directly. You may call or text START to 1-800-726-7864 to contact Samsung directly.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, Thanks so much for reaching out about this. As @Diaboyos said, you'll need to call in for further assistance with this. However, for purchase order related inquiries, I recommend calling 1-855-726-8721. This number will take you directly to our E-Commerce team, as they will have the best tools and resources to assist with this.