I ordered the gas range online and paid for the installation since I'm a retired 73 yr old woman. When it arrived the delivery people said they couldn't install it. I went to Lowe's as they suggested to buy a bunch of parts (about $100 worth) and then contacted Samsung who sent another person out who couldn't install it either. This house is a newer build (6 yrs old). I ended up paying a certified plumber to install it correctly at a cost of $150.
As instructed by the Samsung Team here is the reference number 1148353641.
What a disappointment this purchase was. While I really like the range the installation was not what I expected.
Where did you purchase your gas Range? Lowes? If so, you need to take it up your frustrations with them, especially if you paid them to do a service and they didn't do it. It wouldn't be Samsung's issue. Escalate over there.
If you purchased from Samsung.com our community won't be able to help you, it's one of those you need Samsung directly type of deals I would go here to speak with the ordering team. - https://www.samsung.com/us/support/order-help/
