Hi there, Thanks so much for reaching out about this. I can certainly understand wanting to get this refrigerator connected, so you can use all the amazing features it has. Often times this is something that can be resolved with a few quick troubleshooting steps. The following link will walk you through what steps to take to get your fridge connected.
However, if these steps do not resolve the issue, I recommend reaching out to our dedicated SmartThings team, as they will have the best tools and resources to help with this. You can reach them directly by calling 1-866-813-2404.
Is any device connecting to the router? Is secure WiFi enabled on the node trying to connect? Test connection using WPS if you control the router but I will recommend not using WPS for long term connection.
Hi there, Thanks so much for reaching out about this. I can certainly understand wanting to get this refrigerator connected, so you can use all the amazing features it has. Often times this is something that can be resolved with a few quick troubleshooting steps. The following link will walk you through what steps to take to get your fridge connected.
However, if these steps do not resolve the issue, I recommend reaching out to our dedicated SmartThings team, as they will have the best tools and resources to help with this. You can reach them directly by calling 1-866-813-2404.
