Original topic:

Unable to get water from Fridge TS link not working

(Topic created: 2 weeks ago)
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user20ONLAJnyw
Asteroid
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Kitchen and Family Hub

It was published a recommendation through the link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for a case when water starts going out after the filter gets out and back in. This link doesn't work anymore. Is there a way to read this recommendation? With the help of a moderator? Thanks.

3 Replies
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

I can certainly understand how frustrating that is and am delighted to assist you! Thank you for bringing this link not working to our attention! Can you provide the full model code of your fridge so that we can better assist you? Was the fridge recently installed?

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user20ONLAJnyw
Asteroid
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Kitchen and Family Hub

Model: RF23M8590SR. This problem came up the first time about 2 years ago and I still fix it by taking the filter out and back in.  I hear a click after putting a glass in for water, a blue line is constantly on but no water is coming. After a trick with the filter, it starts working for a week or longer. Is it a problem with the breaking water valve?

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user20ONLAJnyw
Asteroid
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Kitchen and Family Hub

One more detail, which may be related to this problem - the ice maker gets frozen, so I turned it off and not use for a number of years.

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