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Upper oven gas stove burning everything

(Topic created: 09-21-2023 02:59 PM)
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bearodriguez22
Astronaut
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Kitchen and Family Hub

Gas double stove burning EVERYTHING within minutes of putting into upper oven. 2 months old. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello and thank you for reaching out to the Community regarding the upper oven's performance. I absolutely understand how upsetting this can and recommend Calibrating the oven. Our ranges may need to have their temperature calibrated after a while, or when you purchase a new one and with calibration you have the ability to adjust the temperature up to 35°F (either higher or lower).

 

I've located this troubleshooting article that is very resourceful with the calibration process here- https://www.samsung.com/us/support/answer/ANS00049012/ 

and

this article addressing your temperature concerns as well here- https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well

 

I understand you stated the range is 2 months old which would indicate it is still within the manufacturing warranty so by using any contact method listed below you can reach out to us directly for further assistance:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number include in the PM.

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