Upper oven gas stove burning everything

[bearodriguez22]

Gas double stove burning EVERYTHING within minutes of putting into upper oven. 2 months old. 

[Samsung_Moderator · Accepted solution]

Hello and thank you for reaching out to the Community regarding the upper oven's performance. I absolutely understand how upsetting this can and recommend Calibrating the oven. Our ranges may need to have their temperature calibrated after a while, or when you purchase a new one and with calibration you have the ability to adjust the temperature up to 35°F (either higher or lower).

I've located this troubleshooting article that is very resourceful with the calibration process here- https://www.samsung.com/us/support/answer/ANS00049012/ 

and

this article addressing your temperature concerns as well here- https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well

I understand you stated the range is 2 months old which would indicate it is still within the manufacturing warranty so by using any contact method listed below you can reach out to us directly for further assistance:

Facebook- https://www.facebook.com/samsungsupport/
Twitter- https://twitter.com/SamsungSupport/
Instagram- https://www.instagram.com/samsungsupport/
or 
Private Message by selecting any moderator and clicking on the chat option with your full model and serial number include in the PM.