Original topic:

Black screen

(Topic created: yesterday)
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elfaddict
Constellation
Options
LED and OLED TVs
I have a 

43" Class Crystal UHD CU7000

It black screened last night. Have o ly had it about a year and a half. I just did the update on it maybe a week ago or so. Not sure if that has anything to do with it. Still has sound but no light at all. Can't even tell if tv is turned off because there's no red light. We have unplugged it for over half an hour and still no difference.
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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Oh no! That sounds aggravating and I am happy to help! Out of curiosity, was the TV plugged directly into the wall outlet or a surge protector and have you tried plugging it into a different outlet?

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elfaddict
Constellation
Options
LED and OLED TVs
Directly into the outlet. I haven't tried another outlet yet. I mean, I tried top and bottom of the same outlet but have not moved it to another to try. Will do that here in a few.
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elfaddict
Constellation
Options
LED and OLED TVs
I just tried different outlets and surge protector, the same thing. Black screen with no sound
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