how do you clear the cache on the television to try to get it to work. Is there an option to clear the cache? Is there even a cache? I tried reinstalling the app, exiting and signing in again, but nothing seems to consistently work.
You clear the cache of apps by going into "device care" on your TV. Tap the home button > settings > support > choose device care > manage storage > choose the desired app, then tap view details > options to clear cache or clear data.
Device care is available on newer tvs. It seems your tv model doesn't have that option. Turn the tv off first, then Unplug the tv from the outlet for at least 1 minute, then plug it back in. By doing this, you are performing a soft reset that will clear the tvs cache.
