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Original topic:

Ethernet/LAN suddenly not working

(Topic created: 10-31-2022 10:01 AM)
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Johnnyxsi
Cosmic Ray
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LED and OLED TVs

I'm using WIFI on my QN90B, but wanted to use an ethernet connection for Xbox Cloud available from the TV. Wifi is working, but for some reason,  the ethernet stopped working. I tried different cables, even hooked my Xbox series X wired and it works there, so don't think it's the router. Was working fine until last week. I know I could use WIFI, but want to know if the connection is working fine. This TV is 4 months old. Yes I reset the TV, reset the router, changed cables, and tried on different device  (xbox)  

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for reaching out! I understand how this can be concerning with your wired connection just working. Since you are having these connection issues I would recommend using the link below to solve this issue. 

 

https://www.samsung.com/us/support/troubleshooting/TSG01111046/#tv-will-not-connect-to-my-wired-netw...

 

If this does not help then this will require service, depending on your warranty and when you bought it you may have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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