Greyed out channel icon

[Cj123]

Just bought a hospitality tv from hotel chain as they are upgrading.

I am trying to reset the channels but the channel setting icon is greyed out. I have set the tv to standalone mode but can not retune the tv. Has anyone any suggestions.

thank you

[Anonymous]

1. With the Television Turned ON
2. Press The Home Button
3. Navigate on the Home Menu to Settings
4. Navigate to the Sound Output Icon
5. Press the following remote keys in the following succession
6. MUTE-> UP ->DOWN ->MUTE ->OK (Center Button Between Arrows) and -> MUTE again
7. Top Left corner of the screen you will enter Hospitality Mode
8. Select Hospitality Mode <-> Press Right to turn on/off
9. Press OK
10. Turn the TV off

Your TV should now have Hospitality Mode turned OFF
You should then be able to Edit the Channels now
If you should need to perform a rescan of your channels

***If for some reason that this doesn't work for you. Let me know and we can troubleshoot further if needed***

[Cj123]

Thanks for your reply

the home button is not available 

[Anonymous]

What remote are you using? Samsung Remote?

[Cj123]

It is a Samsung remote, the t is telling me home is not available.

the channel icon is not available in the, all the others are ie. Picture, sound etc

[Anonymous]

Please provide me with the Model Number. This will help me assist you further. Thank you!

[Cj123]

Model HG32EA590LSXXU

[Anonymous]

I found this link to Samsung's Support Site. https://www.samsung.com/levant/support/tv-audio-video/2022-how-to-edit-channels-on-your-samsung-tv/

[Anonymous]

You can also download the Installation guide for your model TV here: https://www.samsung.com/levant/support/model/HG32EA590LSXXC/

[Anonymous]

@Cj123 Were you able to resolve the issue with your Samsung Televison? If the answer I provided helped you. Please accept my answer as "Accepted Solution" so I know that your question has been resolved successfully. Thank you for using the Samsung Member's App. Have a pleasant day!