HBOMAX compatability

[userWujGkmP8hr]

I have a Samsung series 6 55" smart UHD LED TV. I am also a DirecTV HBO subscriber. The smart hub app immediately switched to HBO now when clicking on it. It won't allow me access.

I already have HBO Max working and activated on my smartphone.

Will Samsung fix this issue?

[userz34LQ7PyZM]

I'm having the same issue.

[userwSDvE4drP1]

With mine it pulled up HBO Max but there wS no sound on any of the movies or tv shows at all. And my internet is working perfectly. 

[userlU6GzpQHMf]

What is your year and model?

[userNTZKyd7utV · Accepted solution]

I was able to fix this issue by:

• Going into the lists of apps that lets you delete and move apps
• Deleting what looked like the HBO Max app, but I think was still a leftover/old version of HBO now (purely speculation).
• Reinstalling the HBO Max app

Then when I opened the app it worked as expected. 

[useru4olfUvRs1]

HBO Max is the only option when i add hbo max it adds hbonow. I guess i could watch it wirh the browser but that would be a pain.

[userou2wajcYFr]

This does not work, tried to delete and redownload app multiple times. Still no sound.

[userpq9VBObaYt]

Had the same issue. I went and reinstalled it and it pulled up correctly.

[userlU6GzpQHMf]

It looks like HBO NOW app is now replaced with HBO MAX.

[BryGuy]

I have a 55" QLED and a 65" QLED, and I have the same issue on both. I thought maybe the HBO Max login would just work but no luck