Hulu, Disney+, Paramount+ not working 12/2024

[Majestik125]

A few weeks ago my TV got an update with the new smart interface. 

About a week after the update Hulu and Disney+ no longer stream videos.

You can browse and every other function (Disney even plays SOME trailers)  but once you select a program to watch, it just goes black and after a bit an error message with code P-dev302 (on Hulu) comes on.

YES! I DID SEVERAL CYCLES OF FACTORY RESET ON THE TV AND APPS. I EVEN HAVE AN ESCALATED TICKET WITH HULU SO PLEASE NO NEED TO SUGGEST ANY OF THE STANDARD TROUBLESHOOTING METHODS, THEY HAVE ALL BEEN PERFORMED SEVERAL TIMES. 

@samsung 

Please get your software team to get with the times!

It's troubling that we are in the last few days of 2024 and you can't get a basic smart UI interface to work.

Every other smart platform figured it out and fully support ALL streaming apps.

It's a shame that I have to plug in a FireStick to my TV so I can watch the platforms I pay for, since they are not compatible with SAMSUNG SMART TV!

I hear that @LG has some good looking TV sets 

[MrGhoul]

Numerous users are experiencing the same issue. It seems to be from a software update. Samsung needs to get this fixed soon.

[Tpatec2]

Thank you so much for this! SAME! I have done all this troubleshooting SEVERAL times and been ongoing with customer service and they all tell me to get with app developers. Thanks so much for your help and I am experiencing this with Starz and Peacock as well on my Samsung TV. I have to Apple air play them to watch on my 77 inch oled tv. Unacceptable. I don’t understand how to fix this. Thanks again! 

[gjay]

I think I figured out that firmware update may have caused some type of digital rights management (DMR) encryption problem that is blocking the streaming on these apps.

I recently started using Paramount + and just get the spinning circle just like when I use Sling and finally got an error message that it may be a content protection error. However, the app also streams the local CBS station which works fine, which indicates to me that the TV is blocking content that has  some type of copy protection. This is apparently why the app menus work and some commercials and trailers stream but the actual content won't. 

Sling streamed for me after the update but stopped after the first time I used an OTA NextGen Tv channel, which caused my TV to glitch and the screen save  to come on. I read that the NextGen signal also has DRM aspects, so this all kind of ties together. We need a software update. . . like a month ago.