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Hulu keeps having a connection error

(Topic created: 07-18-2024 03:37 AM)
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cormac35
Constellation
Options
LED and OLED TVs

Hulu keeps getting a connection error for a few seconds and then it comes back on. I have cleared the cache. I have uninstalled the app and reinstalled the app. I have turned the TV completely off and back on. I have turned the internet off and back on and the TV at the same time. I have an installed apps we do not use and attempt to free up space. The error still persist. This is not happening with any other apps on TV. I have a different brand TV and a room further away from my modem. It does not get this error on Hulu. My Roku does not get this error on Hulu. My TV sets approximately 7 ft from my Wi-Fi connection in an open room.

I have exhausted all other resources and hope to find the help I need here.

1 Solution


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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you for following up! You would need to reach out to Hulu for further assistance

View solution in context

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10 Replies
Munif_10
Asteroid
Options
LED and OLED TVs

Hi Cormac,

I’m sorry to hear about the issues you’re having with Hulu on your Samsung LED/OLED TV. You’ve already done a lot of the common troubleshooting steps, which is great. Since the issue persists, let’s try a few additional steps:

1. Update TV Firmware:

• Ensure your TV is running the latest firmware. Go to Settings > Support > Software Update > Update Now.

2. Network Settings:

• Check Network Speed: Ensure your internet speed is sufficient for streaming. Hulu recommends at least 6 Mbps for streaming HD content.
• Change DNS Settings:
1. Go to Settings > Network > Network Status.
2. Select IP Settings.
3. Change DNS Server to 8.8.8.8 (Google DNS) or 1.1.1.1 (Cloudflare DNS).

3. Reduce Interference:

• Ensure there are no physical obstructions or electronic devices between your TV and the Wi-Fi router that could cause interference.

4. Test Ethernet Connection:

• If possible, connect your TV to the router using an Ethernet cable. This will help determine if the issue is related to Wi-Fi interference.

5. Factory Reset TV:

• As a last resort, perform a factory reset on your TV. Note that this will erase all settings and apps, so you will need to set up your TV again.
• Go to Settings > Support > Self Diagnosis > Reset.

6. Hulu Support:

• Contact Hulu Support to check if there are any known issues with their app on Samsung TVs.

7. Check for External Factors:

• Ensure there are no temporary service disruptions from your ISP that might affect streaming.
• Verify if there are any firmware updates specific to the Hulu app on Samsung TVs.

8. Try Alternative Streaming Devices:

• If the issue persists only with Hulu on your Samsung TV, consider using an external streaming device like a Roku, Chromecast, or Fire Stick as a temporary workaround.

9. Hulu App Specific Settings:

• Open the Hulu app and check if there are any specific settings within the app that might help improve connectivity.

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XavierVanderbilt
Asteroid
Options
LED and OLED TVs

I’m having the same issues with my Hulu. I’ve done a factory reset on the TV, reset my router and it still does this. 

I play Hulu on my other TV and I don’t have this issue. Nor do any other apps on the Samsung TV. 

what’s happening this is very frustrating! 

jay15278
Constellation
Options
LED and OLED TVs
Definitely having similar issue. Hulu app stopped working on my series 6 samsung tv. Works on every other tv in house that isnt samsung.
tfbrady
Asteroid
Options
LED and OLED TVs
Hulu app not working on series 6 samsung tv
States an "update available" have been throug suggested fixes to no avail
SamsungTam
Samsung Moderator
Samsung Moderator
Options
LED and OLED TVs

Hello! Thank you for posting about this. Are there any other apps having this issue like the Hulu app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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tfbrady
Asteroid
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LED and OLED TVs
No, just hulu
tfbrady
Asteroid
Options
LED and OLED TVs
When try and open app get an "update is avlbl" prompt and only option on screen is an exit bo. When
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Thank you for following up! You would need to reach out to Hulu for further assistance

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cormac35
Constellation
Options
LED and OLED TVs

No other apps are having the issues.