Hulu keeps getting a connection error for a few seconds and then it comes back on. I have cleared the cache. I have uninstalled the app and reinstalled the app. I have turned the TV completely off and back on. I have turned the internet off and back on and the TV at the same time. I have an installed apps we do not use and attempt to free up space. The error still persist. This is not happening with any other apps on TV. I have a different brand TV and a room further away from my modem. It does not get this error on Hulu. My Roku does not get this error on Hulu. My TV sets approximately 7 ft from my Wi-Fi connection in an open room.
I have exhausted all other resources and hope to find the help I need here.
Iām sorry to hear about the issues youāre having with Hulu on your Samsung LED/OLED TV. Youāve already done a lot of the common troubleshooting steps, which is great. Since the issue persists, letās try a few additional steps:
1. Update TV Firmware:
ā¢ Ensure your TV is running the latest firmware. Go to Settings > Support > Software Update > Update Now.
2. Network Settings:
ā¢ Check Network Speed: Ensure your internet speed is sufficient for streaming. Hulu recommends at least 6 Mbps for streaming HD content. ā¢ Change DNS Settings: 1. Go to Settings > Network > Network Status. 2. Select IP Settings. 3. Change DNS Server to 8.8.8.8 (Google DNS) or 1.1.1.1 (Cloudflare DNS).
3. Reduce Interference:
ā¢ Ensure there are no physical obstructions or electronic devices between your TV and the Wi-Fi router that could cause interference.
4. Test Ethernet Connection:
ā¢ If possible, connect your TV to the router using an Ethernet cable. This will help determine if the issue is related to Wi-Fi interference.
5. Factory Reset TV:
ā¢ As a last resort, perform a factory reset on your TV. Note that this will erase all settings and apps, so you will need to set up your TV again. ā¢ Go to Settings > Support > Self Diagnosis > Reset.
6. Hulu Support:
ā¢ Contact Hulu Support to check if there are any known issues with their app on Samsung TVs.
7. Check for External Factors:
ā¢ Ensure there are no temporary service disruptions from your ISP that might affect streaming. ā¢ Verify if there are any firmware updates specific to the Hulu app on Samsung TVs.
8. Try Alternative Streaming Devices:
ā¢ If the issue persists only with Hulu on your Samsung TV, consider using an external streaming device like a Roku, Chromecast, or Fire Stick as a temporary workaround.
9. Hulu App Specific Settings:
ā¢ Open the Hulu app and check if there are any specific settings within the app that might help improve connectivity.
