Solved: New TV but no picture - Samsung Community

Andersontyg · ‎01-19-2025

We just got the TV. It worked on the stand and we just hung it on the mount. Now there is sound but no picture.

SamsungTam · a month ago

Hello! @Andersontyg Thank you for posting about this. I completely understand your concerns with the tv not showing a picture. Was there picture before you mounted it on the wall? Here is a link you might find helpful: http://www.samsung.com/us/support/troubleshoot/TSG10002233/

Please let me know if this helps

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

SamsungTam · a month ago

Hello! @Andersontyg Thank you for posting about this. I completely understand your concerns with the tv not showing a picture. Was there picture before you mounted it on the wall? Here is a link you might find helpful: http://www.samsung.com/us/support/troubleshoot/TSG10002233/

Please let me know if this helps

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

New TV but no picture