S95C PS5 Game Mode Bug (Black Screen)

[Tjphelan1]

I have been problems connecting my ps5 to my S95C.  When I turn on the device the TV will show a screen for about 2 seconds and then do the spinning dots and the screen goes black when I go to the input.  I still have sound through my sound bar just no picture.  I cannot even access the quick setting menu.  The only way to get the screen back is to press the home button.  I finally found a solution, but it is not acceptable considering this is a flagship television.  I have to turn off game mode, (which since I cannot see the screen on that input I had to memorize where it was at in the quick settings).  Once I do the screen comes back on, I then have to turn off Input Signal Plus and then I can reenable Game Mode and it works…. I have to do this every time I want to use my ps5.  Every other device plugged into the OCB works fine including my PC.   It is also not the PS5 as it works fine in every other TV and monitor I own.  Please update your software and fix this, because I am not the only one having this issue or let me know if there is a fix out there…

[Tjphelan1]

One update: another fix I noticed is that it lets me go to game mode after it being on for about 10 minutes or so.  I will reiterate still not acceptable, but just a tip for anyone going through it as well.  Please Samsung fix this issue…

[Virutas]

Same issue here but with S90C. The latest firmware installed (if I'm not mistaken, it's version 2000) has broken 'Game Mode' and I have the same issue with PS5. When I try to go to the PS5, the screen goes black and you only hear the sound. If I go back to the Samsung menu, I can see the PS5 image in a small preview. Disabling 'Game Mode' for PS5's HDMI connection solves the issue but then you have not got VRR/120hz and others. 

This issue is very frustrating because you lose a lot of quality when playing. I hope they resolve it as soon as possible.

Here in Reddit anyone reports the same issue: https://www.reddit.com/r/techsupport/comments/1ghwq07/samsung_s90c_game_mode_causes_black_screen_on_...

[marco126267]

tengo el mismo problema con la s95c , activas as el modo de juego y te deja de dar señal el hdmi , cuando lo desactivo me vuelve a funcionar , no entiendo como una TV tan cara puede dar estos problemas 

[Tjphelan1]

Another update, still an issue, but I think I figured some more with this.  Whenever the Playstation 5 tries to go 1080p Game Mode doesn't work and it has to be turned off.  So, this primarily effects PS4 titles and for some reason the start menu.  If I play PS5 4k titles I can switch game mode back on.  From what I am reading this is affecting both the S95C like mine as well as the S90C.  Please fix it as soon as possible.  It truly is annoying to deal with.

[r0122]

Same issue with my S95C and PS5. Does this also happen with the PS5 Pro? I was thinking of picking one up, but I rather not if it will have the same issue.

[Tjphelan1]

I can confirm it does as I have the PS5 Pro.

[Virutas]

Any update/solution??? Is there any internal caveat about this, @Samsung_Stephanie ? Could you help us, please?

[john25]

Also waiting a fix, bought a PS5 Pro and won't connect to my S95C. I can't believe this is a problem.

[Tjphelan1 · Accepted solution]

Well one more update for me, I had an extended warranty on my s95c so I went to micro center and exchanged for the s90d…. No problems on it in comparison, sad I had to return the s95c, but happy this set works great.