Samsung 8 Series 55” TV unable to open the menu and unresponsive background window

[DashiBilali]

I’m having an issue with my Samsung 8 Series 55” TV. When I press the button to open the settings menu, nothing happens. Additionally, there seems to be a window in the background that is also unresponsive. Can anyone assist me with this problem?

[3Fees]

Faulty remote, tv's input source is not correct, or software glitch. Contact Samsung support.

Cheers
3Fees

[DashiBilali]

Thank you for your answering 🙏