JUMP TO SOLUTION Solved

Original topic:

Samsung UN75MU8000FXZZ stuck on load picture

(Topic created: Friday)
206 Views
ash691
Constellation
Options
LED and OLED TVs

 

 

 

Have a 75" Samsung UN75MU8000FXZZ TV.  It starts up and gies the usual Smart TV logo.  Then it shows a picture of 2 seperated boxes and what looks like a USB calble (See image) . I'm guessing it's wanting a "One Connect" or something to the like.  Wel I don't have or need one. I'm only going to use theTV. 

How can I reset the TV to factory settings or get to a menu to chage things. 

I've tried using the IR/Power button and can cyle to the source button but nothing comes up when I holed the poer button down.

Any Ideas?   Thank You

 

 

 

 

start  screen.jpg

 

5 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello Ash691, Welcome to the Community! We know how frustrating it can be to not be able to reset your TV. Here are some steps to help you Hard Reset your TV.

To perform a hard reset (also known as a factory reset) on a Samsung TV without a display, you'll need to unplug the TV, hold down the power button on the TV itself while plugging it back in, and then release the button after a few seconds. Let us know if this helps! 

0 Likes
Reply
ash691
Constellation
Options
LED and OLED TVs

Ok i've reset to factory settings and got a picture for about 10 seconds then it reverted back to the connection screen again. Does this TV require a one connect box?

0 Likes
Reply
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Yes, unfortunately this specific model of TV does require a One Connect Box for functionality.  

0 Likes
Reply
ash691
Constellation
Options
LED and OLED TVs

Will any one connect box work or do I need a specific one ?

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Unfortunately, you will need a specific one, each One Connect Box is designed for a specific model year and TV series. In order to find which one is compatible with your TV you can either check the user manual associated with your TV or you can contact Samsung Support. Here's a link to our support page. 
https://www.samsung.com/us/support/  Hope this Helps!

0 Likes
Reply