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04-12-2016 09:36 PM in
LED and OLED TVsAfter I installed my SEK-3500 to my UN50HU6950F I was super excited to test out all of the upgraded features, only to find out that once I get to the smart hub that I'm not allowed to download apps. It was quite disappointing. I keep on getting "Smart Hub is upgrading please try again later" Error. So i leave it sit for 24 hours and try again. Still getting the same error. So i restored the tv to factory settings, unplugged the evolution kit, and restored the TV without the evolution kit to factory settings as well. Everything is updated firmware. I can install apps fine before I plugged in my evolution kit, but I still can't afterwards. Then I call up samsung. They ended up transfering me to remote management who resets everything again, the guy ends up saying that he doesn't know why its not working and then says he is going to transfer me to his supervisor. Ten minutes later I get hung up on without talking to anyone else. So i play around with the settings, and I notice that when its redownloading the stock apps in the smarthub I get a download error. Also I'm missing my playstation now app. I gave up for the night and went to bed.
Today, I called back and the guy on the other line did the same steps the other guy did and then left to go talk to people and the guy said that one of his coworkers had a similar issue today and that they think it's a problem on samsungs servers.
I am a bit frusterated with the whole situation, and i'm wondering if anyone else has had the same issue with there TV and or Evolution kit that has a solution on how to fix it.
Thank you for your help!
Solved! Go to Solution.
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06-07-2016 10:37 AM in
LED and OLED TVsI just got past the Upgrade Loop.
On my Asus Router in Firewall.
URL filter tab.
I added this:
Cloudfront.net
then added
CloudfrontXXX.net
Then added
XXXcloudfront.net
Not sure if your Router will understand the XXX filter but it won't hurt to try.
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06-07-2016 10:41 AM in
LED and OLED TVsgalaxy7,
Thanks for the info, I'll try that ...
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06-07-2016 12:46 PM in
LED and OLED TVsThanks for the will post if it works with my un55hu9000
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06-08-2016 05:26 AM in
LED and OLED TVsNetflix did not work
Amazon did not work locked up
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06-08-2016 05:44 AM in
LED and OLED TVsDid you try to Reinstall Amazon?
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06-08-2016 10:23 AM in
LED and OLED TVsIs it possible for a Moderator to check and give us a little info on the Smart Hub is Upgrading issue? And the Netflix also. Kind of feel like I'm being avoided.
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06-08-2016 12:36 PM in
LED and OLED TVsYes re downloaded amazon just hangs there with a circle not moving
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06-08-2016 12:40 PM in
LED and OLED TVsWhen do moderators show up
On this site
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06-09-2016 09:54 AM in
LED and OLED TVsRumor is that this issue has been fixed. I will go home and confirm tonight
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06-09-2016 11:15 AM in
LED and OLED TVsI hope so
Thanks for the update