Stuck on Step 3

[mrsme]

Tried doing a reset on the Samsung TV and i am now stuck on step 3 and the screen is completely frozen. 

I have tried to reboot the tv gone through samsung support and nothing. 

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! I would recommend trying the information in the YouTube video below.

https://www.youtube.com/watch?v=C3Fi7glcMNo.

You can also attempt to factory reset it again if possible by the following.

1. Open Settings, and then select General.

2. Select Reset, enter your PIN (0000 is the default), and then select Reset.

3. To complete the reset, select OK. Your TV will restart automatically.

4. If these steps don't match your TV, navigate to Settings, select Support, and then select Self Diagnosis. Reset will be located in that menu. You can also check the user manual for exact instructions for your TV model.

If this doesn't help then I would recommend calling directly at 1-800-726-7864 to get further support on this.