TV won't install apps`

[userBtbRWNxXGq]

I have a new Series 8 Crystal UHD TV. It is connected to the internet and the preinstalled apps, like Netflix work. However, it will not install any apps (Spectrum, HBO MAX, HBO GO, Disney +). When I select "Install" it looks like it begins to install and displays a zero (0), like it is beginning. However it stays like that for a moment, then goes back to app info page.

This is frustrating. Any suggestions?

[userFycLs3KgYV]

Dude that worked perfect! Thank you so much! 

[userl79mJXyEl9]

Works!! Thank you!

[userDLM9wMjWZ8]

TOTALLY WORKED! THANKS

[userKl3icj0udm]

Unbelievable. Brand new Q80t 75 and ran into this issue. The long press on the remote power did it. Thank you! Samsung this is so disappointing.

[Clam_Hammer]

worked for me, thanks!

[usercEDAX8tv2l]

Worked!   Glad I did not have to go to the hassle of unplugging it.  Thanks!

[VetteySpaghetti]

oh snap...unplugging and replugging the tv worked...who knew🤷🏽‍:female_sign:

[userUhWNk1RN7U]

In addition to the unplug solution,  there may be one more step necessary.

1. unplug the power to TV,

2. wait a few ten seconds,

3. reconnect power,

4. change input source to HDMI or non-internet source,

5. install app

Definitely a bug in the tv OS

[userUhWNk1RN7U]

BTW, the above steps to address the current bug in OS version 1301 (2020 Q90t model as of 9/6/2020) make sense:

1. Recycle power clears in memory cache.

2. Switch input source frees up the TV's connection to the internet 

Theses bugs will hopefully be fixed by the future OS updates 

[Darababyd]

wow...... I had the exact same problem with my Brand New TV, on the ESPN app... I was doubtful that unplug/plug would work, but it totally did!!