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Tv will stop for a few seconds

(Topic created: 09-13-2024 05:44 PM)
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AmaliaK
Constellation
Options
LED and OLED TVs

Hi! I have a Samsung tv that recently when I run streaming apps (DirectTv, Amazon etc), it will randomly freeze, a blue line goes across the bottom like it’s thinking then it will return but it’s very annoying. Sometimes it will stop completely and say an error has occurred. Wifi is connected, no other tv, my tablet have that problem so I just don’t think it’s the wifi. 

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello @AmaliaK! Thank you for reaching out! I would recommend making sure that your TV is connected to the 2.4GHz Wi-Fi network first as the 5GHz network can have issues like this. I would also recommend going through the troubleshooting in the link below.

 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hello @AmaliaK! Thank you for reaching out! I would recommend making sure that your TV is connected to the 2.4GHz Wi-Fi network first as the 5GHz network can have issues like this. I would also recommend going through the troubleshooting in the link below.

 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

AmaliaK
Constellation
Options
LED and OLED TVs

Ok thank you! How do I know if it is connected to and make sure it’s on the 2.4 and not 5?

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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Most networks will state which is 5G, an example with be like "spectrum-5G" unless when setting up your router it was changed manually.

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