Hi all - I have UN65F9000AFXZA TV. I see the following issues:
- when I power it on, I just see a white light at the bottom. TV does not respond to remote.
- if I disconnect the one-connect cable, after sometime, the entire screen comes on with white, green and other pixels.
- After a few days of failed trials to turn on the TV, the TV will turn on and will work perfectly fine. But, if I power off TV, or, any power interruption, the problem starts again.
- Reset of power button at the back or unplugging TV for days doesn't work. But, if it boots up, it does work well. Appreciate any inputs. Also, want to know if I can plug in HDMI cable directly to this model bypassing the one-connect box. Appreciate any inputs.
Hello! Thank you for reaching out! This is something that may require service. Since you have done the correct troubleshooting the next step would be service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800-726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! This is something that may require service. Since you have done the correct troubleshooting the next step would be service. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800-726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
