Original topic:

Accessing Netflix On TV

(Topic created: 02-22-2023 06:04 AM)
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24913121
Constellation
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LED and OLED TVs

Can’t access  Netflix. The Netflix programs loads fine.  I can access the screen where I select my personal profile, but when I click on it nothing happens.  Can’t move to another profile either.  Frozen at that spot. 

 

 

 

 

 

 

 

 
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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hi there, I can certainly see how frustrating it would be to have one of your streaming apps not working. To help with this, I recommend following the steps in this link: https://www.samsung.com/us/support/troubleshooting/TSG01003027/

However, if these steps do not resolve the issue, and other apps are working normally, I recommend reaching out to Netflix for further support with the app itself. 

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LongHiker
Legendary Samsung Care Ambassador
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LED and OLED TVs

@24913121 What device are you using to access Netflix? 

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24913121
Constellation
Options
LED and OLED TVs

Samsung smart tv

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, I can certainly see how frustrating it would be to have one of your streaming apps not working. To help with this, I recommend following the steps in this link: https://www.samsung.com/us/support/troubleshooting/TSG01003027/

However, if these steps do not resolve the issue, and other apps are working normally, I recommend reaching out to Netflix for further support with the app itself.