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03-01-2022 06:38 PM in
Monitors and MemoryJust got a 49" Odyssey G9 Neo, but can't get a signal from the DisplayPort connection.
HDMI works just fine.
I have tried the following troubleshooting steps:
- Turned off/on the monitor
- Unplugged/plugged in the DP cable (both ends)
- Reset the monitor (OSD)
- Tried a different DP cable (bundled DP / KabelDirekt DP 1.4)
- Tried using a different computer with DisplayPort
- Updated the firmware of the monitor (now running 1008)
- Dropped the DP setting to 1.2 and 1.1 (OSD)
Any assistance would be greatly appreciated.
Solved! Go to Solution.
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04-14-2022 08:28 AM in
Monitors and MemorySame issue here.
HDMI 2.1 is pushing 144Hz no problem. DP, however, no signal found. Goes into standby mode.
Plugging it into the back of my RTX 3080 Ti and nothing.
Updated the software to 1011 via USB FAT32 flash drive through the service port on the back of the monitor...
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04-22-2022 12:53 PM in
Monitors and MemoryI updated to 1011 as well and it is still a problem. I am returning the monitor for a refund. It's a real shame given how awesome it is, but for the price, I cannot accept a non-functioning port that I would prefer to use.
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04-24-2022 07:26 AM in
Monitors and MemoryI can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01110761/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.
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