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userDsfbPLy946
Asteroid

860 evo this drive is not supported

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The samsung magician software (latest version 5.2.1) has something to say about may

ssd 860 evo 1tb

it says that this drive is not suppored

 

How can I solve this?

The drive is directly connected to the motherboard, no adapters used.

 

Is als says that

Interface: sata 6.0Gb/s

 

ahci mode: activated

 

trim status: enabled

 

rapid mode: not supported

1 SOLUTION

Accepted Solutions

Re: 860 evo this drive is not supported

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Hi userDsfbPLy946,
The Samsung Magician version 5.2 and onward are the only ones to support the 860 SSDs, however, in most cases for best communication you may have to check your storage controller drivers to see if there is any updated driver as an old driver with the new software may potentially cause an issue. Please provide a screenshot of your current storage controller drivers in windows device manager.
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10 REPLIES 10
usercXurRxkUlb
Constellation

Re: 860 evo this drive is not supported

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I am having the same problem with the same drive. I puchased it through amazon last week. they sent me a replacement after they spoke with the manifacturer and verified that the drive was defective. The replacement is also not supported in Magician software. I already own a 850 EVO 250 GB where my OS resides which is recognized by Magician with no issues.

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usercXurRxkUlb
Constellation

Re: 860 evo this drive is not supported

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For some reason my Samsung Magician Software says it's the latest version. It was 5.1.3. I went to the Samsung website and it's latest version for the software is 5.3. After installing it I ran it again and VOILA! It now recognizes and verified it as a genuine Samsung SSD! Try this fix and let me know.
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Re: 860 evo this drive is not supported

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Hi userDsfbPLy946,
The Samsung Magician version 5.2 and onward are the only ones to support the 860 SSDs, however, in most cases for best communication you may have to check your storage controller drivers to see if there is any updated driver as an old driver with the new software may potentially cause an issue. Please provide a screenshot of your current storage controller drivers in windows device manager.
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userpRnyeeKViK
Astronaut

Re: 860 evo this drive is not supported

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Hi guys,

in my case it was our company proxy the reason. I called the support of Samsung and this was one of the possible issues. I didn't want to believe it, but it was exactly the solution: I put the laptop to our guest network, which is directly (without proxy) connected and voilla - the drive WAS supported and I could make the firmware update and all the functionality has worked. Probably when the Samsung developers would provide the proxy option in the configuration of the Magician, it would work behind the proxy too. 

 

SO PLEASE SAMSUNG, IMPLEMENT THE PROXY OPTION INTO YOUR MAGICIAN TOOL.

 

If you guys offer  a product for enterprise customers (and companies usually are) please note, that they almost always access Internet (for peformance and security reasons) over a corporate proxy. 

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userwAFK9sLws3
Astronaut

Re: 860 evo this drive is not supported

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Same problem (proxy), same solution (switch network).

Samsung Magician could at lease display a proper internet connectivity error message.

This is not acceptable.

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just-jeff
Constellation

Re: 860 evo this drive is not supported (see below, problem solved)

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I have the same problem. I recently upgraded from an 840 Evo 250GB SSD to the 860 Evo 1TB.

 

Magician (latest version) recognized the 840. Not so the 860.

 

Attached are 1) Relevant Magician screen and 2) device manager with storage controllers.

 

samsung860-magician.jpgstorage-devicemgr.jpg

 

 

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just-jeff
Constellation

Re: 860 evo this drive is not supported (see below, problem solved)

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I solved my problem. I took the Evo 860 off the Marvell Sata controller and put it on the Intel controller. Motherboard EVGA Z97 FTW. Fortunate, I guess, that I had a choice. The drive was recognized right away, took the firmware update, optimized, etc. Running, literally 8x faster on benchmarks.

 

I was very grumpy for about a day. Still a little annoyed about it. SATA storage controllers should just work.samsung860-magician.jpgstorage-devicemgr.jpg

 

 

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PsyberTech
Asteroid

Re: 860 evo this drive is not supported (see below, problem solved)

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Here we are, July 2019 and still getting the same errors.  Mine also says INVALID SERIAL NUMBER too..

H9PpabB

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userYE8N8BC3kL
Constellation

Re: 860 evo this drive is not supported (see below, problem solved)

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image.jpg

Yeah. Bought mine from amazon and I’m getting frustrated as heck. Can’t optimize or anything, can’t even find downloadable firmware versions for the 1tb 860 evo. If anyone knows a fix please say so

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