JUMP TO SOLUTION Solved

Original topic:

CRG9 Display Port Input message keeps popping up on the screen every 2 seconds.

(Topic created: 05-17-2021 08:52 AM)
8102 Views
userhkLI1zkm8a
Constellation
Options
Monitors and Memory

I have this monitor connected to my dell XPS.  Tested with my Razer laptop and have the same issue.

Both laptops are connected via a USB-C to Display port cable.
Did not have this issue with my original cable, but I could not get the full 5120x1440 resolution out of the monitor.

I had to buy this cable to get the maximum resolution.  

I do not see anything on the OS side logging.  

I have looked through the monitor settings and do not see a way to disable the message.

 

PXL_20210428_173810460-min.jpg

0 Likes
Reply
6 Replies
SamsungLK
Samsung Moderator
Samsung Moderator
Options
Monitors and Memory

This might seem like a silly question but do your computers support 5120x1440 resolution?




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
ddaniel51
Red Giant
Options
Monitors and Memory

What models are your laptops?

 

0 Likes
Reply
Solution
userhkLI1zkm8a
Constellation
Options
Monitors and Memory

Fixed this.  Bought a new cable and the issue went away.

userYYCf0JTUnD
Constellation
Options
Monitors and Memory

What cable did you purchase that fixed this issue... ?  I have the Maxonar usbc-dp1.4 and am experiencing this problem.  

 

Thanks

0 Likes
Reply
userzYjam4VL3J
Constellation
Options
Monitors and Memory

@userhkLI1zkm8a , what cable did you end up getting?

@userYYCf0JTUnD, I got the same cable and dealing with the exact same scenario as yourself. Have you been able to fix the problem on your end? 

0 Likes
Reply
userzYjam4VL3J
Constellation
Options
Monitors and Memory

Returned the first cable, returned the second cable. The third one finally worked. Was really frustrating!

0 Likes
Reply