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Original topic:

CRG9 Display Port Input message keeps popping up on the screen every 2 seconds.

(Topic created: 04-28-2021 11:09 AM)
userhkLI1zkm8a
Constellation
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Monitors and Memory

I have this monitor connected to my dell XPS.  Tested with my Razer laptop and have the same issue.

Both laptops are connected via a USB-C to Display port cable.
Did not have this issue with my original cable, but I could not get the full 5120x1440 resolution out of the monitor.

I had to buy this cable to get the maximum resolution.  

I do not see anything on the OS side logging.  

I have looked through the monitor settings and do not see a way to disable the message.

 

PXL_20210428_173810460-min.jpg

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Solution
userhkLI1zkm8a
Constellation
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Monitors and Memory

Fixed this.  Bought a new cable and the issue went away.

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6 Replies
SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

This might seem like a silly question but do your computers support 5120x1440 resolution?







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ddaniel51
Comet
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Monitors and Memory

What models are your laptops?

 

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Solution
userhkLI1zkm8a
Constellation
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Monitors and Memory

Fixed this.  Bought a new cable and the issue went away.

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userYYCf0JTUnD
Astronaut
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Monitors and Memory

What cable did you purchase that fixed this issue... ?  I have the Maxonar usbc-dp1.4 and am experiencing this problem.  

 

Thanks

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userzYjam4VL3J
Constellation
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Monitors and Memory

@userhkLI1zkm8a , what cable did you end up getting?

@userYYCf0JTUnD, I got the same cable and dealing with the exact same scenario as yourself. Have you been able to fix the problem on your end? 

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userzYjam4VL3J
Constellation
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Monitors and Memory

Returned the first cable, returned the second cable. The third one finally worked. Was really frustrating!

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