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Original topic:

G5 Odyssey Displaying green dot grid

(Topic created: 03-31-2021 09:26 PM)
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userB3fGsuvDzK
Constellation
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Monitors and Memory

Greetings my Monitor (LC32G57TQWNXDC) is displaying a green dot grid when in operation, It's present regardless of browser. and shows on applications and desktop. running an RTX 2070 Super card. Grid.JPG

 

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Anonymous
Not applicable
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Monitors and Memory

If it doesn't show in the self test, that is concerning. Did you install any Samsung software with the monitor?

 

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userB3fGsuvDzK
Constellation
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Monitors and Memory

No, I did not. Just what may have been preloaded onto the monitor, but no seperate install

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Anonymous
Not applicable
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Monitors and Memory

Are you able to connect a different device, like a game console or BluRay player, to see if the grid still appears there? If it happens with a different input device, the monitor would require service.

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userB3fGsuvDzK
Constellation
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Monitors and Memory

It still shows on my blu ray and my kids xbox. Would I bring it on to place of purchase for service?

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Solution
MsBri1
Neutron Star
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Monitors and Memory

If your place of purchase offers service you can take it there. Or feel free to reach out to us directly via one of the following options. When reaching out via one of the options below please insert the link to our thread along with your full model and serial number to have service set up for you.

 

  1. Facebook Messenger: http://m.me/samsungsupport

  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

  3. If the unit is out of warranty you can use the following link below to request service. https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userB3fGsuvDzK
Constellation
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Monitors and Memory

Thank You, Request submitted

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Anonymous
Not applicable
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Monitors and Memory

You are most welcome.

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