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G5 Odyssey Displaying green dot grid

(Topic created: 03-31-2021 09:26 PM)
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userB3fGsuvDzK
Constellation
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Monitors and Memory

Greetings my Monitor (LC32G57TQWNXDC) is displaying a green dot grid when in operation, It's present regardless of browser. and shows on applications and desktop. running an RTX 2070 Super card. Grid.JPG

 

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MsBri1
Neutron Star
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Monitors and Memory

If your place of purchase offers service you can take it there. Or feel free to reach out to us directly via one of the following options. When reaching out via one of the options below please insert the link to our thread along with your full model and serial number to have service set up for you.

 

  1. Facebook Messenger: http://m.me/samsungsupport

  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

  3. If the unit is out of warranty you can use the following link below to request service. https://www.samsung.com/us/support/service/


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SamsungAl
Samsung Moderator
Samsung Moderator
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Monitors and Memory

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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userB3fGsuvDzK
Constellation
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Monitors and Memory

Really? Because I bought it at Microcenter, St. Louis Park in Minnesota not 3 weeks ago......so.....you tell me how that happened then? 

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SamsungAl
Samsung Moderator
Samsung Moderator
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Monitors and Memory

Apologies, my system was showing this as an international model. Can you provide a photo showing the green dot or highlight where it is on the screen?


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userB3fGsuvDzK
Constellation
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Monitors and Memory

Does it not appear in the screenshot posted?

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Anonymous
Not applicable
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Monitors and Memory

It does not appear in the screenshot.

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userB3fGsuvDzK
Constellation
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Monitors and Memory

Grid.JPGPlease see attached. It's a fairly symmetrical grid

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userB3fGsuvDzK
Constellation
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Monitors and Memory

And sometimes they strobe, I'm thinking I should maybe box this up and return it because I'm not getting many answers anywhere

 

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Anonymous
Not applicable
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Monitors and Memory

If you go to the Support menu and run Self Diagnosis, does the dot grid show there as well?

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userB3fGsuvDzK
Constellation
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Monitors and Memory

No, it does not show on self-diagnosis.  Reset to factory settings and it's still there

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