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How to factory reset the Samsung SSD T5

(Topic created: 06-13-2024 09:19 AM)
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jethro2312
Constellation
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Monitors and Memory

how can I Factory reset the SSD T5

 

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Solution
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Monitors and Memory

Hello Jethro2312,

Is there a password set to the drive? If encryption is activated for the Samsung T5, you may need to contact the Samsung technical support for memory products. They will need to send you the factory reset tool via email. If you're looking to just wipe the drive the the Samsung magician or windows should be able to do that. 

For Samsung SSD support - Call 1-800-726-7864 (Samsung) and ask for memory support. 

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3 Replies
GaryB82
Epic Samsung Care Ambassador
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Monitors and Memory

You can try this 

Reset Samsung T5 SSD via Samsung Magician 

Samsung Magician is built to manage SSDs from Samsung. Here, you can use it to factory reset Samsung portable SSD T5. To do that, follow these steps.

Step 1: Connect the SSD drive to your computer with a USB cable.

Step 2: Open the Samsung Portable SSD software.

Step 3: Find and click on the Secure Erase option.

Step 4: Input the password for the Samsung Portable SSD T5 when prompted.

Step 5: Choose Factory Reset and click Start.

Step 6: Wait patiently until the process ends.

Step 7: Disconnect the Samsung Portable SSD T5 from the computer.



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Simon7
Constellation
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Monitors and Memory

Sorry, but T5 isn't compatible with Secure Erase option, then how perform the Factory reset?

Thanks!

 

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Solution
Options
Monitors and Memory

Hello Jethro2312,

Is there a password set to the drive? If encryption is activated for the Samsung T5, you may need to contact the Samsung technical support for memory products. They will need to send you the factory reset tool via email. If you're looking to just wipe the drive the the Samsung magician or windows should be able to do that. 

For Samsung SSD support - Call 1-800-726-7864 (Samsung) and ask for memory support.