I've recently purchased the Odyssey G8 OLED monitor. In general, it's great except for some annoying issues:
- The DP input is not recognized after the Windows PC turns off the screen after N minutes. I've noticed that this issue is quite commonly faced among other Samsung monitor owners, so maybe the Support team could elaborate on this?
I've tried different options:
Turning the monitor on and off.
Plugging/unplugging the DP cable.
Turning on/off Auto Source Switch+ in the monitor settings.
Turning off ASPM for all links in PCI Express -> Link State Power Management on a Windows PC.
None of the above-mentioned options helped. The video input is detected only after restarting the PC.
- The PS5 is locked at 2K with Game Mode enabled. With Game Mode disabled, it can run at 4K, but the input lag is noticeable. I doubt that these are PS5 limitations.
- The Netflix native app for Tizen OS doesn't support a 21:9 ratio. In the web app version, some films occupy the whole screen space, but the Tizen OS version has vertical and horizontal black bars. Indeed, this seems to be a third-party app issue, but maybe the support team could forward this to the relevant department?
- There's strange behavior with Macs connected via a Type-C cable. I've tried two MacBook Pros (versions 2018 and 2019). The 2018 version has no issues. It can display 3440 x 1440 resolution with 119.88Hz. The 2019 version can only display 3440 x 1440 with a refresh rate of 59.88Hz. No other refresh rates are available. It's hardly a monitor issue, but maybe someone can comment on this.
- Monitor software version: 1444
- PS5 software version: 23.01-07.40.00.06-00.00.00.0.1
Connected via premium 2.1 HDMI cable
- Windows 11 version: 21H2, OS build 22000.2057
RTX 3070, Driver version: 536.23
Connected via the included DP cable
- MacBook Pro (2018, 2019) OS version: 13.4.1
Connected via premium Thunderbolt 4 cable.
Solved! Go to Solution.
Hello! Thank you for reaching out! I can understand how this can be frustrating with this occuring with your new monitor. A couple of things that you can try is to first see if this occurs with HDMI. I know this won't be a permanent solution this is just to see if it occurs with all sources. After that I would recommend trying with just one device at a time since you do have three different devices hooked up and sleep settings on each one will be different so they could potentially be competing for the main start-up source, but this is just a theory as everyone's setups are different. If this still occurs after all of this I would recommend taking the monitor back for an exchange. Or we can get this set up for service. Just either send me or any of the other moderators a private message with the following information below or, or call in directly at 1 (800) 726-7864
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