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Odyssey G9 Cannot Upgrade Firmware - No USB devices detected

(Topic created on: 12/1/20 12:43 PM)
userDNVYlwhx7X
Asteroid
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Monitors and Memory

Greetings, I am trying to update the firmware on my G9.  I have tried 6 or 7 different USB devices ranging from old USB 2.0 1GB devices to USB 3.0 32GB devices. Each time I get the same response from the montior "No USB devices detected".  I verified I am in the port labeled "Service" which if you are facing the monitor (like you are using it) is on the far left hand side.  Thank you.

 

EDIT - I tried using an old stick that was 500MB but had an access light on it.  I notice that light comes on for a fraction of a second when the stick is first inserted into the service port but it never comes on during the update process.

 

EDIT #2 - Using a usb extension cable I was able to watch the stick the whole time through the update process.  The access light does flash for another fraction of a second but I just get the same message each time.

 

EDIT #3 - Tried another old drive that has an access light on it.  This one the light stays long so long as I am plugged into the service port.  However, same error.

usertTDfXXUtLx
Astronaut
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Monitors and Memory

I am having this same issue. Where can I download 1006.2? The only file I see on Samsung's support page is 1008.1. My monitor has 1005.4. I get the no usb device detected error.

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userKv0NXQK7LG
Constellation
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Monitors and Memory

Hey, I was having the same issue using my old usb stick. I recently ordered the Samsung G9, my model number is LC49G97TSSNXDC. I used a usb 3.1 memory stick and it worked. My software version is now a 1008.1 and the drivers are up to date. I am not sure why the usb 3.1 is not backwards compatible with USB 2.0, but in any case the USB 3.1 stick got the job done. I had an external Sandisk SSD drive with USB C to USB A, I tried to use that too but it didnt work.

 

Short Answer:

Use a USB 3.1 memory stick and the firmware will install on your monitor.


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Solution
user53f1mIQY3S
Astronaut
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Monitors and Memory

In case people in this thread are still having issues, or new owners experience the same, here's what worked for me:

  1. Make sure you have a fat32 formatted USB stick
  2. Place the *.img file on it (mine was empty in case it makes a difference)
    • Do not rename the file (mine was named "M-T9549GGAA-1008.1[205C].img")
  3. Unplug the USB cable from your computer to the monitor
    • This is most people's issue I think
    • Possible explanation; When the monitor disconnects the drive to gain direct access, windows re-connects the drive, causing the "No USB devices detected" error - because the monitor can in fact not see a USB drive
  4. Run the update function, should detect the file and update

It is a shame that Samsung doesn't offer proper support, and that us "common folks" have to fend for our selves, especially considering the pricetag on these monitors!

 

@ddaniel51 @userDNVYlwhx7X @userKv0NXQK7LG @user1xkXJ0ttbN @KrazePendragon 

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user1xkXJ0ttbN
Cosmic Ray
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Monitors and Memory

Thank you everyone for trying to help each other out. Samsung has failed us all.
- my monitor's model is: LC49G97TSSNXDC

- I have nothing connected to the monitor when attempting to install the .img via usb 2.0/3.0/3.1

- my monitor has never acknowledged any usb regardless of format, file type, or firmware update 6/7/8

- the connection from my PC to the Monitor via usb to power usb (squared end wtv its called) has never been acknowledged by either my PC or Monitor. 
- my discord is MDRNMDCN#5187 and i will PAY $$$$ to whoever can help me update my firmware.

- having installed the drivers for DP1/HDMI, I don't understand what connection between the PC and Display need to be made.

 

my discord is MDRNMDCN#5187 and i will PAY $$$$ to whoever can help me update my firmware.

 

@ddaniel51 @userDNVYlwhx7X @user53f1mIQY3S @userKv0NXQK7LG @KrazePendragon 

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userBb5gONDtCz
Constellation
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Monitors and Memory

Outstanding information except for the fact that its only in Korean and not English so when you extract the file from the download its a little confusing unless you just go with your gut and follow what you think are the right entries. Then it works like a champ.

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userGOp3CGTZwL
Astronaut
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Monitors and Memory

I have the Samsung - G97T Series LC49G97TSSNXDC. I'm having trouble finding the latest firmware. I think it's 1008.? Does anyone have a link?

 

Thanks!

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mellow_meechie
Constellation
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Monitors and Memory

Thank you for this. My issue was similar. I simply unplugged the HDMI cable from the port, restarted the monitor, and it the update worked.

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userF6U4Ihz2oi
Constellation
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Monitors and Memory

Thanks for this. I followed your helpful advice, and there is an extra step (at least for me). 

 

After Step 3. (unplugging the USB A cable from PC), you have to power cycle the Screen.

 

Then as long as your USB stick is compatible (No guesses or clues here, I tried three out of a draw and the last one worked), it works like a dream.

 

 

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useroiCaUV1kV0
Astronaut
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Monitors and Memory

Oh no! I can't get this to work for me. I tried multiple USB sticks. I then went out to buy Samsung's very own 3.1 USB Stick, 128 gb. Embarrassingly, that doesn't work either. I tried power cycling. Both USB ports. Can anyone tell me--definitively--which USB is for support? The one deeper in, or the one closer to you?. Reformatting the drive. Nothing works. It still says USB device not detected... Any other ideas?

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usergAQMiCRWHe
Asteroid
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Monitors and Memory

The one closer in if you look in the manual. Do you know what the latest firmware is now ?

1009.0 ?

Thanks !

 

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