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04-05-2022 10:31 AM in
Monitors and MemoryOccasionally when waking my Neo G9 from sleep mode it suffers from the screen flickering and flashing. This can be seen here: https://www.BogoLinux.net/NeoG9.mov
Following a comment I spotted on Reddit, I can stop this happening by simply turning off the monitor and back on again.
I hope this can be fixed at the firmware level, because this is already a replacement monitor for my first which was RMA'd.
Cheers.
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05-29-2022 08:03 AM in
Monitors and MemoryI can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01110725/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
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04-26-2022 09:57 AM in
Monitors and MemoryHave the same problem
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05-05-2022 11:11 AM in
Monitors and MemoryI've also had this issue since purchasing - not acceptable for a monitor that costs this much and is supposed to be a high-performance product.
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05-25-2022 10:08 AM in
Monitors and MemoryI also have this problem; however, power cycling doesn't help. This typically occurs when I turn off PIP mode when I no longer want to have my work computer display on half the screen.
When this occurs I often times have to unplug the Display Port cable (main computer) and plug it back in.
Definitely not the experience you would expect from a monitor that costs more than $2000.
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05-29-2022 08:03 AM in
Monitors and MemoryI can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:
https://www.samsung.com/us/support/troubleshooting/TSG01110725/
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
Send a message on Facebook
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Send Message to Moderator
If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:
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06-02-2023 07:36 AM in
Monitors and MemoryHi, My Neo flickers badly when it comes out of standby/sleep mode.
If I turn if off then back on it is fine.
This is similar/same as https://us.community.samsung.com/t5/Monitors-and-Memory/Odyssey-Neo-G9-screen-flicker-flashing-after... which is closed.
I couldn't see a real solution - that post said try a bunch of things or send the monitor for repair, but no indication of what happened/solved the issue.
Can anyone help?
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06-02-2023 01:00 PM in
Monitors and Memory