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Original topic:

Odyssey Neo G9 screen flicker/flashing after wake from sleep

(Topic created: 05-05-2022 11:11 AM)
userxRxonFJJ2x
Constellation
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Monitors and Memory

Occasionally when waking my Neo G9 from sleep mode it suffers from the screen flickering and flashing.  This can be seen here:  https://www.BogoLinux.net/NeoG9.mov 

Following a comment I spotted on Reddit, I can stop this happening by simply turning off the monitor and back on again.

I hope this can be fixed at the firmware level, because this is already a replacement monitor for my first which was RMA'd.

Cheers.

4 Replies
userYMDUzGKr9E
Astronaut
Options
Monitors and Memory

Have the same problem

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user3EU6yFJErI
Astronaut
Options
Monitors and Memory

I've also had this issue since purchasing - not acceptable for a monitor that costs this much and is supposed to be a high-performance product.

userCDLO3SeUgE
Astronaut
Options
Monitors and Memory

I also have this problem; however, power cycling doesn't help. This typically occurs when I turn off PIP mode when I no longer want to have my work computer display on half the screen. 

When this occurs I often times have to unplug the Display Port cable (main computer) and plug it back in. 

Definitely not the experience you would expect from a monitor that costs more than $2000. 

Solution
Samsung_Moderator
Community Manager
Community Manager
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Monitors and Memory

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01110725/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  

 
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location