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Original topic:

Note 20 Ultra not receiving the latest update on T-Mobile

(Topic created on: 6/4/21 11:07 AM)
userufZNDOCrVS
Asteroid
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Note20

I have a Note20 Ultra 5G through T-Mobile.  Although T-Mobile site report N986USQU2DUC8 is the latest available for my phone. My phone report N986USQU1DUB5 installed is the latest, and since Feb I have not received any not only security updates but also bug fixes and feature updates. T-Mobile support suggest contact Samsung because Samsung control who/which phone get the updates. I have tried both OTA update and manual update using SmartSwitch. The result are same saying DUB5 is the latest. Can someone help me to get the latest update for my phone? I know many received the updates more frequently for same phone but different carrier.

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SamsungCole
Samsung Moderator
Samsung Moderator
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Note20

You can always try using Smart Switch to force the latest update, as well you have the option to visit your local uBreakiFix as mentioned by others in this thread to have them flash the software for you. 


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TheSMQ
Cosmic Ray
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Note20
Tmobile is terrible about sending out updates imo.. My fiance has a factory unlocked N20U5G and he gets the updates more frequently than I do with my sprint branded and unlocked one. We are on the same phone plan. If you research the latest updates on Google, and scroll to tmobile, you can see they just released this update a few days ago.. months behind. I'm on May security update, I was on March before, but didn't get it until late April.
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userufZNDOCrVS
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Note20
Thanks everyone. I just received the May 1st update. When will I receive June 1st update? Seems AT&T custmer always receive earliest, the Verizon. T-mobile is dead last at the last day of the month.
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