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Original topic:

Unlocked note 20 ultra, unable to use esim.

(Topic created: 09-11-2021 02:31 PM)
Miguelromero
Astronaut
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Note20
I got in to sales/net code to change country but did not do anything.
Need it to have 2 lines. 
Please help

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1 Solution


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user_ams007
Samsung Care Ambassador
Options
Note20
Have you tried a full network reset, if that doesn't work, call t mobile 🤔

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25 Replies
user_ams007
Samsung Care Ambassador
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Note20
Try installing Google carrier services and then reboot, it may fix the problem
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Miguelromero
Astronaut
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Note20
How would i do that?.

I went all the way and spent so much money in a phone, samsung told me would work and then it wouldn't
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user_ams007
Samsung Care Ambassador
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Note20
Open Google play store and install the Google carrier services app and make sure that you give the app permission to access your phone
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Miguelromero
Astronaut
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Note20
But how would that change my phones privileges?. Sorry for my ignorance, rather be honest
user_ams007
Samsung Care Ambassador
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Note20
Carrier services needs to be able to access your phone settings ,Carrier services is used to support all Carriers,
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user_ams007
Samsung Care Ambassador
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Note20
What is your carrier
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Miguelromero
Astronaut
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Note20
Is unlocked
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user_ams007
Samsung Care Ambassador
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Note20
Do you have the latest firmware update
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Miguelromero
Astronaut
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Note20
And i have a Tmobile sim, is the only carrier who offer esim
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