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‎05-28-2024 04:57 PM (Last edited ‎05-31-2024 05:05 PM by SamsungAl ) in
Projectors & Other TVsWe have a hard time hearing the sound, we turn it on and no sound? The settings are on TV speakers.
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‎05-31-2024 05:12 PM in
Projectors & Other TVsHey there! I can definitely understand the frustration of not being able to hear what's happening on the TV! I suggest checking to make sure your TV is up to date as well as performing a sound test. If the TV still makes no sound during the sound test, it will need to be serviced. You can use the following link for further troubleshooting as well as how to do the sound test: https://www.samsung.com/us/support/troubleshooting/TSG01202525/
Please see the service options listed below:
In Warranty:
Please reach out to us directly via one of our support channels below:
PM Moderator - http://bit.ly/33ipYnO
Facebook: http://www.facebook.com/samsungsupport
X/Twitter: http://www.twitter.com/samsungsupport
Live chat: https://www.samsung.com/us/support/?chat=auto
Phone: 1-800-726-7864
Out of Warranty:
If you are out of warranty, we recommend utilizing the following site, to locate authorized service centers in your area to obtain estimates for repairs. You may also reach out to a third party if you prefer.
http://www.samsung.com/us/support/service/location
If you do not wish to proceed with service, it may be the perfect time for an upgrade! Check out our latest Samsung Television models here: https://www.samsung.com/us/tvs/
- Mark as New
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‎05-31-2024 05:12 PM in
Projectors & Other TVsHey there! I can definitely understand the frustration of not being able to hear what's happening on the TV! I suggest checking to make sure your TV is up to date as well as performing a sound test. If the TV still makes no sound during the sound test, it will need to be serviced. You can use the following link for further troubleshooting as well as how to do the sound test: https://www.samsung.com/us/support/troubleshooting/TSG01202525/
Please see the service options listed below:
In Warranty:
Please reach out to us directly via one of our support channels below:
PM Moderator - http://bit.ly/33ipYnO
Facebook: http://www.facebook.com/samsungsupport
X/Twitter: http://www.twitter.com/samsungsupport
Live chat: https://www.samsung.com/us/support/?chat=auto
Phone: 1-800-726-7864
Out of Warranty:
If you are out of warranty, we recommend utilizing the following site, to locate authorized service centers in your area to obtain estimates for repairs. You may also reach out to a third party if you prefer.
http://www.samsung.com/us/support/service/location
If you do not wish to proceed with service, it may be the perfect time for an upgrade! Check out our latest Samsung Television models here: https://www.samsung.com/us/tvs/