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Having a hard time with the sound, speakers

(Topic created: 3 weeks ago)
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Futbolero146
Constellation
Options
Projectors & Other TVs

We have a hard time hearing the sound, we turn it on and no sound? The settings are on TV speakers.

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hey there! I can definitely understand the frustration of not being able to hear what's happening on the TV! I suggest checking to make sure your TV is up to date as well as performing a sound test. If the TV still makes no sound during the sound test, it will need to be serviced. You can use the following link for further troubleshooting as well as how to do the sound test: https://www.samsung.com/us/support/troubleshooting/TSG01202525/

 

Please see the service options listed below:

In Warranty:

Please reach out to us directly via one of our support channels below:

PM Moderator - http://bit.ly/33ipYnO 

Facebook: http://www.facebook.com/samsungsupport

X/Twitter: http://www.twitter.com/samsungsupport

Live chat: https://www.samsung.com/us/support/?chat=auto

Phone: 1-800-726-7864

Out of Warranty:

If you are out of warranty, we recommend utilizing the following site, to locate authorized service centers in your area to obtain estimates for repairs. You may also reach out to a third party if you prefer.

http://www.samsung.com/us/support/service/location

If you do not wish to proceed with service, it may be the perfect time for an upgrade! Check out our latest Samsung Television models here: https://www.samsung.com/us/tvs/ 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hey there! I can definitely understand the frustration of not being able to hear what's happening on the TV! I suggest checking to make sure your TV is up to date as well as performing a sound test. If the TV still makes no sound during the sound test, it will need to be serviced. You can use the following link for further troubleshooting as well as how to do the sound test: https://www.samsung.com/us/support/troubleshooting/TSG01202525/

 

Please see the service options listed below:

In Warranty:

Please reach out to us directly via one of our support channels below:

PM Moderator - http://bit.ly/33ipYnO 

Facebook: http://www.facebook.com/samsungsupport

X/Twitter: http://www.twitter.com/samsungsupport

Live chat: https://www.samsung.com/us/support/?chat=auto

Phone: 1-800-726-7864

Out of Warranty:

If you are out of warranty, we recommend utilizing the following site, to locate authorized service centers in your area to obtain estimates for repairs. You may also reach out to a third party if you prefer.

http://www.samsung.com/us/support/service/location

If you do not wish to proceed with service, it may be the perfect time for an upgrade! Check out our latest Samsung Television models here: https://www.samsung.com/us/tvs/ 

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