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Left side of my screen is dark just like many people here

(Topic created: 10-17-2020 09:14 PM)
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userZYbmr876K3
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What's the solution to the left side of my screen being dark. It's been like this for three weeks now. I contacted Samsung and they were very unprofessional and rude. I didn't have any idea that the problem is like this Covid 19 pandemic. All televisions are infected and I can't return it? I just purchased this tv not more than 2 years ago. 

I need help from Samsung if they can return this or repair it. I bought this from Best Buy 

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SamsungAl
Samsung Moderator
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Does it happen on all sources, inputs, and the picture test? If so, please send me a private message with the full model and serial number as well as photos of the screen so that I can see what I can do for you 🙂   http://bit.ly/2sSxapD


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userZYbmr876K3
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It happens on smart tv and all units including cable, and my video games

 

it is the screen thats the problem 

 

Serial number is <HIDDEN>

 

model is UN65NU7100

 

i need your help desperately 

thus Appears to be a pandemic problem for all televisions 

 

I tried all sorts of solution 

 

HELP ME!!!!!

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userZYbmr876K3
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This tv is not old 

 

is this normal? Do you expect us to buy Samsung televisions every two years or less? 

kindly advise 

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userZYbmr876K3
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It happens on the smart TVs itself , when I use cable, when I use video games. The screen is the problem. I don't know what else to do. I need your help this tv is not old 
4C45A77D-6745-4DAC-AF85-E66C32C28E00.jpeg

 

D9898A02-2D38-46B4-AE37-8E73EE3AF907.jpeg

 

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userZYbmr876K3
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Hello samsungAl

 

i took my television to a local tv repair person and up to now.... I haven't received my tv yet . He can't find the part for the Samsung left screen part that went broken. This is a new 2018 65 inch tv. 

I am now very desperate and very sad that I don't have a tv to watch . I was hoping that Samsung could just give me a tv brand new. I bought this from best  buy in December 2018. I'm very very sad 

 

I am hoping that Samsung people are kind and compassionate to help me with this. my kids and I don't have a tv to watch 

 

it's a pandemic and we just stay home 

 

thank you and God bless 

 

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userZYbmr876K3
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It is obvious that this tv 65 inch will

not be repaired. I have been waiting since October 18, 2020 from the A1 tv repair shop and they still have not given my tv back yet. 

we do not have a tv in the house right now. Can Samsung be kind enough mr samsungal to give me full refund of the tv? I will just buy another one. I bought this from Best Buy in colma california in December 2018. 

waiting for your response 

 

 

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userkv1NM2Z3YI
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Seems Samsung knows about the issue and continues to reply with the same BS answer.  This is the LAST Samsung I ever buy.  The brand has gone down in quality on all of their products.  Dryer broke within 3 month,  refrigerator broke after a year, phone battery lasts half a day now after last update.  LG is a much better brand.