Prime Video not working!

[Oldyellr]

I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working.  I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?

[userVD4ROiiLws]

This worked.  Thx 

[useruUzFTKqUUy]

Yes this worked for me when nothing else did thanks ! 

[userFZ6ZjUji32]

This solution worked for me. I first unregistered and registered my tv, then unplugged it for one minute, plugged it in and immediately pressed the power button on the remote for 20 seconds. This seemed to clear the cache and I am now able to watch movies on the tv

[useruRu7wHz0Fs]

Thanks, this was the only thing that worked.

[usernQTQrI7a5h]

This is the solition that works! Thank you! 

[userU5WouRvlLB]

This solution worked GREAT for me!  Thanks so much.

[userosu7rjyX2z]

This was the solution that worked for me

[userosu7rjyX2z]

This was the solution that worked for me

[usert4O0BlQeEO]

It worked!

The other solutions didn't 

thank you!

[userISI2KQ4b4V]

Thanks that worked my my Qled "Unplug TV for 1 minute. then hold down power button for 20 seconds on remote. It will reset cache."