Prime Video not working!

[Oldyellr]

I have a Samsung Model UN55MU6300F Smart TV. Lately my Amazon Prime Video app has stopped working.  I either get a perpetual loading symbol followed by an "Insufficient bandwith" message, or if I click a series I've been watching, it does not respond and will not play. I had to update my Amazon password recently, but that made no difference until now. I'm at my wits end and ave to watch it now on my laptop instead. Could it be that my smart TV isn't entering the new password, and if so, how can I update it?

[usergaG5M2dbRJ]

Holding the power button worked for me. Thanks for the help

[userjvkMqVzejb]

This worked for me!!! My TV didn’t even show up on Amazon to deactivate. Thank you for sharing this remedy!

[userU4HSCqRyvo]

Unplugging, then waiting 1 minute before power back on. Then holding power button for 30 seconds worked for me also!!

thanks!

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@Samsung_Qp1Oo4Q wrote:

I tried that too. Didn't work. Watched YouTube videos, fixed it. Unplug TV for 1 minute. then hold down power button for 20 seconds on remote. It will reset cache. This worked for me. 

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Deregister your Device & resetting did not help!

[user6mIxHiQFM5]

Thanks for the the solution. It works where others did not. 

[user2ZpBzKbHhO]

thank you so much! prime wasn’t working for days no matter what i tried but as soon as i did this it helped and fixed it and now in is working! again thank you!

[userHTZrxnDNzm]

Woo-hoo! After an hour chatting with Amazon, trying all they suggested, nothing worked. Now it's alive! Thank you.

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@Samsung_Qp1Oo4Q wrote:

I tried that too. Didn't work. Watched YouTube videos, fixed it. Unplug TV for 1 minute. then hold down power button for 20 seconds on remote. It will reset cache. This worked for me. 

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[userdGx8xFGLpA]

That worked for me, as well! Thanks!

[userveLTVTESWa]

Unplug TV for 1 minute. then hold down power button for 20 seconds on remote

worked for me

[SamsungJam]

Thank you!  We appreciate the input!

[user7dRrPitghI]

Thanks, this just worked for us.