Original topic:

Samsung TV Plus Not Working

(Topic created: 09-05-2020 08:23 AM)
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userxoWT2bYogz
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When we try to launch Samsung TV Plus we receive the following message: There was a problem while trying to play the Samsung TV Plus channel. Check your network settings or try again later. It has not worked for several days. 

 

We have unplugged the TV and plugged it back in. We have verified the network connection is good. We have reset the TV back to factory and it still does not work. 

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Anonymous
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We are sorry to hear about this. Please provide the model number for the television.

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usero18OU6fUX0
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Mine is doing the same thing. Worked a 2 weeks ago on both my TVs. Now it doesn't work one of my TVs. I even did the firmware update after seeing it wasn't working. Didn't fix it. Model UN43NU6900. Firmware 1300. 

SamsungTam
Samsung Moderator
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Can you try the following: 

 

Navigate to Settings, and then select Support. Select Self Diagnosis, and select Smart Hub Reset to perform the reset.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

userL0aGSO81Ro
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I am having the same problem. My TV model is UE58TU7100KXXU. I already tried tge Reset as suggested above with no sucess.

I searched a lot on the internet and saw many people with the same problem but no one found a solution. I am almost regreting buy a Samsung TV...

SamsungCaleb
Samsung Moderator
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