Original topic:

Smart Tv and Disney + wont start

(Topic created: 02-10-2021 07:09 AM)
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userqCA0LtZICy
Asteroid
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Hello

i am having issues with the my Samsung Smart tv (model UN65KS8500FXZA) and Disney Plus App. Seems that something with the att broadband is preventing the connection or starting of the Disney Plus app or a possible issue between the app and the Tv. The network status of my internet is good along with the the network status of the Samsung Tv. All the other Apps within the Samsung Smart Tv work just fine except for the Disney Plus app. I get an error 1017 when opening the Disney + app. 
I am wondering if there is a possible firewall or Att Broadband/Samsung  setting that is causing the Disney Plus connectivity issue. I did try changing the DNS to 8.8.8.8, resetting the smart hub, restoring to factory settings, unplugging tv and didn't fix anything. Please help. 

 

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userF2eD1FlHMi
Constellation
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followed all the steps everyone has offered and still the issue persists. Samsung has become so whack thats it from me. Sticking with LG, never once had any issue with all my LGs electronics  not even my LG washing machine. This samsung connecting to Disney+ error is xtemely annoying. Smh

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userrQkojAWFJa
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Disney+ was giving us a black screen.  Our U.S. Q60 TV has a browser on it (appears like an App named "Internet").  I chose that browser, went to settings (found in the top right).  At the bottom of one of the tabs was the option that cleared browser information, including cache.  Once I did that, Disney+ worked again.

 

If Samsung TV owners want to assign blame, it probably belongs on the Disney+ app for not validating its cache.

 

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CKhaus
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I unplugged the TV for 30 seconds, plugged it back in, and installed Disney +. It worked
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userpNaL67Oznh
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I have a very good TV that I know its pros and cons

Samsung TV prices

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CKhaus
Constellation
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