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Original topic:

Unable to find my TV on my smart view and I have a Q70 series

(Topic created: 11-01-2023 05:00 PM)
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Chaseridge
Constellation
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Projectors & Other TVs

can't fine my tv on my smart view and I have a Q70 series 

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Samsung_Moderator
Community Manager
Community Manager
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Projectors & Other TVs

Hello, Welcome to the Community. We understand how frustrating it is when you are unable to connect the phone to the TV, and then to have it keep disconnecting.

This article provides some steps that may help: https://www.samsung.com/latin_en/support/apps-services/how-to-fix-the-disconnection-between-my-tv-an...

Also try force stopping the Smart View app following these steps: https://www.youtube.com/watch?v=69MKF1NtD5k

If you continue to experience connections concerns with the SmartThings app, please submit an error report to provide the data to the developers: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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3 Replies
DanG92263
Honored Contributor
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Projectors & Other TVs
Are you using the SmartThings app?
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Chaseridge
Constellation
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Projectors & Other TVs
yes and I did get it connected but it kept on disconnect from my phone. and my phone was next to the TV
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

Hello, Welcome to the Community. We understand how frustrating it is when you are unable to connect the phone to the TV, and then to have it keep disconnecting.

This article provides some steps that may help: https://www.samsung.com/latin_en/support/apps-services/how-to-fix-the-disconnection-between-my-tv-an...

Also try force stopping the Smart View app following these steps: https://www.youtube.com/watch?v=69MKF1NtD5k

If you continue to experience connections concerns with the SmartThings app, please submit an error report to provide the data to the developers: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/