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Original topic:

Unable to find my TV on my smart view and I have a Q70 series

(Topic created: 11-02-2023 08:35 AM)
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Chaseridge
Constellation
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‎11-01-2023 05:00 PM (Last edited ‎11-08-2023 04:13 PM by Samsung Moderator ) in 

Projectors & Other TVs

can't fine my tv on my smart view and I have a Q70 series 

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DanG92263
Honored Contributor
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‎11-01-2023 06:32 PM in 

Projectors & Other TVs
Are you using the SmartThings app?
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Chaseridge
Constellation
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‎11-02-2023 05:06 AM in 

Projectors & Other TVs
yes and I did get it connected but it kept on disconnect from my phone. and my phone was next to the TV
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Solution
Samsung_Moderator
Community Manager
Community Manager
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‎11-02-2023 08:35 AM in 

Projectors & Other TVs

Hello, Welcome to the Community. We understand how frustrating it is when you are unable to connect the phone to the TV, and then to have it keep disconnecting.

This article provides some steps that may help: https://www.samsung.com/latin_en/support/apps-services/how-to-fix-the-disconnection-between-my-tv-an...

Also try force stopping the Smart View app following these steps: https://www.youtube.com/watch?v=69MKF1NtD5k

If you continue to experience connections concerns with the SmartThings app, please submit an error report to provide the data to the developers: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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