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Original topic:

Volume not working with remote

(Topic created: 10-09-2020 11:41 PM)
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Chrisv909
Asteroid
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Projectors & Other TVs

TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. So me being the guy I am I tried to figure it out on my own. Googled all possible answers, factory reset my TV. After no positive results I contacted Samsung through Live Chat. We went through the unplug TV for 60 seconds process and that didnt work. He then had me remove my batteries from my Samsung remote and hold the power button for 40-50 seconds then reinstall batteries and that seemed to work for both my TV remote and my Directv remote and I just did that process with my TV remote and it's been going strong for hours already....Hope this helps

106 Replies
Anonymous
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Thanks for the update Chrisv909, be sure to post in the larger thread regarding this: https://us.community.samsung.com/t5/TVs/Remote-Control-volume-isn-t-working-on-my-TV-UN48JU6500/td-p...

user594me91hDD
Asteroid
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This just 're-paired the remote, volume goes between mute and 1, rest of remote appears to work fine

Sound seems to be a common problem

Rich

userjVejWCQpTk
Constellation
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Did you ever get a solution? My remote has been doing the same thing for at least a year now randomly. It will get stuck and I can only adjust the volume between two numbers... for example, I can only go up as far as 12 and down as far as 10 right now. 

user9sMVSrFfyp
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I have the same problem. I tried taking out batteries from remote for over a minute n still didn't work for me. I tried holding the back arrow n play/pause n this only work temporary for me. I have to do this everytime I need to change volume 

user9sMVSrFfyp
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