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Original topic:

30in wide grey bar thru the whole screen after 2 years careful use - please help!

(Topic created: 12-09-2022 06:11 PM)
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tanbing
Constellation
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QLED and The Frame TVs

I really enjoyed my Frame 2020 65" till this week. 

There is a visible 30in wide vertical grey bar thru the whole screen and I assume the back lit is burned out. My TV is out of 1 year warranty so  I reached out for the customer service and the 3rd party service and repair fee is $1900 and they sincerely suggested me to buy a new one. 

This is the poorest customer service I got and not blaming the representative but the policy and poor quality of an expansive TV.  Will never buy anything from Samsung. This is ridiculous. 

1 Reply
Solution
Diaboyos
Honored Contributor
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QLED and The Frame TVs
If it's out of warranty the cost to repair or replace it will be up to you. I recommend using that money towards a new TV.